BOOK · [1960] Hug Your Haters Hug Your Haters Jay Baer Business Business Argues that customer complaints, especially public ones, are competitive opportunities — and lays out a system for responding to them. CZ calls it required reading for marketing and customer service teams. Endorsed By 1 PERSON Changpeng Zhao “This book is a must-read for Marketing and Customer Service teams.” www.bookmarked.club